Πολιτική επιστροφής χρημάτων
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@simsol.shop . Please note that returns will need to be sent to the following address:36 Kiepersollan Avenue Tasbet Park eMalahleni 1038
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@simsol.shop /simsol574@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at simsol574@gmail.com
SIMSOL RETURNS, REFUNDS & EXCHANGES POLICY
Shop With Confidence at Simsol
At Simsol, customer satisfaction is our priority. We carefully select and supply quality technology, smart home solutions, renewable energy products, appliances, electronics, and accessories that deliver value and reliability.
If something isn't right with your order, we're here to help. Whether you've received the wrong item, your product arrived damaged, or a genuine manufacturing defect occurs, our dedicated support team will work quickly to resolve the issue through a replacement, repair, exchange, store credit, or refund where applicable.
Why Customers Trust Simsol
✅ Secure Online Shopping
✅ Genuine & Quality Products
✅ Transparent Returns Process
✅ Fast Customer Support
✅ Fair Refund & Exchange Policy
✅ Safe & Reliable Delivery
Easy Returns Made Simple
We want you to be completely satisfied with your purchase. If an eligible item needs to be returned, we'll guide you through a hassle-free process.
Before Requesting a Return
To ensure your return is approved quickly:
• Keep the item in its original Simsol packaging.
• Ensure all accessories, manuals, cables, and components are included.
• Keep security seals intact where applicable.
• Retain proof of purchase and order details.
• Ensure the product falls within the return period.
• Confirm that the item is not listed as non-returnable.
Return Timeframes
Return Reason Return Period
Wrong item received Within 30 days
Damaged on arrival Within 30 days
Missing parts or accessories Within 30 days
Change of mind Within 30 days
Manufacturing defect Within 6 months
Extended warranty claims According to product warranty
Wrong Item, Damaged Delivery or Missing Parts
If your order arrives:
• Incorrect
• Damaged during shipping
• Missing components or accessories
Please notify Simsol within 30 days of delivery.
Once verified, you may choose:
• A replacement item
• A refund
• Store credit
If replacement stock is unavailable, store credit or a refund will be provided.
Important
Items will not qualify as "damaged on arrival" if damage resulted from:
• Customer misuse
• Improper installation
• Electrical surges
• Accidental damage after delivery
• Use outside the product's intended purpose
Changed Your Mind?
We understand that purchasing decisions sometimes change.
If you've changed your mind, you may return eligible unused products within 30 days of delivery.
The product must:
• Be unused
• Be in original Simsol packaging
• Include all accessories and manuals
• Have no signs of wear, installation, or damage
Defective Products
If your item develops a genuine manufacturing fault within 6 months of delivery, Simsol will assess the product in accordance with applicable consumer protection regulations.
Depending on the assessment outcome, we may:
• Repair the item
• Replace the item
• Issue store credit
• Provide a refund
Defects Do Not Include
• Normal wear and tear
• Customer-caused damage
• Water damage
• Electrical surge damage
• Rust or corrosion caused by environmental exposure
• Unauthorized repairs or modifications
• Incorrect installation
• Misuse outside intended specifications
Warranty Support
Many products sold by Simsol include manufacturer warranties.
Extended Warranty Products
Certain products may include warranty coverage beyond six months.
Where applicable:
• Simsol will assist with the warranty claim process.
• Products may be evaluated by the manufacturer or supplier.
• Assessment periods may vary depending on supplier requirements.
Manufacturer Direct Warranties
Some brands require warranty claims to be handled directly through the manufacturer. In these cases, Simsol will provide the appropriate contact information and support where possible.
Bundle Purchases
Bundle Deals
If multiple products are sold together as a promotional bundle, individual items may be returned where permitted.
Refunds or credits will reflect any promotional discounts applied.
Pre-Packaged Bundles
Products packaged by the manufacturer as a single unit must usually be returned complete with all included items.
Partial returns may not be accepted.
Digital Products
Digital products such as:
• Software licenses
• Activation codes
• Online course access
• Electronic vouchers
• Digital downloads
may only be returned if they are defective or unusable.
Approved claims must be reported within 6 months of purchase.
Products That Store Data
For electronic devices that store personal data, customers should:
• Back up all important information before returning the product.
• Remove personal accounts where possible.
• Provide necessary access credentials if required for testing.
Simsol cannot be held responsible for data loss resulting from diagnostics, repairs, or factory resets performed during evaluation.
Collection & Return Options
Depending on the product category, Simsol may offer:
• Courier collection
• Drop-off at designated return locations
• Supplier-authorized return centres
Where drop-off is selected, the item must typically be submitted within 7 days of return approval.
Large appliances, solar equipment, generators, and oversized products may require scheduled collection.
Non-Returnable Products
Unless defective, damaged on arrival, or incorrectly supplied, the following items may not be returned:
Health & Hygiene Products
• Underwear
• Swimwear
• Personal care products
• Earrings and selected jewellery
Consumable Products
• Food
• Beverages
• Opened consumables
Digital Products
• Downloaded software
• Activated licenses
• Redeemed vouchers
• Used activation codes
Customized Products
• Personalized products
• Made-to-order items
• Custom-configured systems
Exchanges
Need a different size, colour, or variation?
Eligible products may be exchanged subject to stock availability and return conditions.
Refunds & Store Credit
Once your return is approved:
Store Credit
• Issued within 2 business days
• Valid for future Simsol purchases
• Available for up to 3 years
Refunds
Refunds are processed using the original payment method whenever possible.
Processing times:
• 3–5 business days for most payments
• Additional time may apply depending on your bank or payment provider
Coupon & Voucher Purchases
Voucher Purchases
If a voucher was used during checkout, the voucher value will be reissued as Simsol store credit where applicable.
Coupon Purchases
Where coupons are used, replacement coupons may be issued subject to the original promotional terms and conditions.
Need Help?
Our Customer Support Team is ready to assist before and after your purchase.
We encourage customers to carefully review product specifications, compatibility requirements, dimensions, colours, capacities, warranty information, and package contents before ordering.
Doing so helps ensure you receive exactly what you expect and reduces unnecessary returns.
Simsol Promise
Reliable Products. Secure Shopping. Exceptional Service.
Thank you for choosing Simsol — your trusted partner for smart technology, renewable energy solutions, appliances, electronics, and connected living.
We want you to love what you buy from us, so if something is wrong, you can return the item so that we can exchange it, replace it, or account. Our returns are free!
How to make sure your return is hassle-free
For a quick and easy return, make sure:
• the item is returned in its original product packaging and is unused;
• the tags are still on, and it hasn’t been worn – it's okay to try things on, but it’s not okay to wear an item and then try to return it;
• you return all the parts of the item you received;
• you’ve kept to the time limits; and
• the item is not a non-returnable item.
Table of Contents
Time limits
If we deliver the wrong item to you, your item arrives damaged on delivery, your item is missing parts, or you changed your mind and you no longer want the item, you must return it to us within 30 days of delivery. You must return defective items within 6 months of delivery.
Prepare your return
Please package your return carefully to prevent damage during transit.
You must return the item in its original product packaging with all the accessories and parts included, and all seals must be intact (if applicable). If you don’t, we will not accept the return and will send the item back to you. However, you may log the return again if you can do so with all the missing packaging and parts, but we may charge you a fee for collecting the item from you and, where applicable, a fee for delivering the same or a replacement item back to you.
Wrong item, damaged on delivery, or missing parts
If we deliver the wrong item to you, your item arrives damaged on delivery, or your item is missing parts, you must return it to us within 30 days of delivery.
We can replace the item, credit your account with the purchase price, or refund you – it’s your choice. However, if we do not have replacement stock available, we’ll rather credit your account.
An item will not be considered as damaged on delivery if, for example, the item:
• is damaged by you;
• is damaged due to electrical surges; or
• works as described on our website, but you’re using it for an unintended purpose.
You changed your mind
If you simply changed your mind and you no longer want the item, you must return it to us within 30 days of delivery.
Defective items
You must return defective items within 6 months of delivery.
When we receive the item, we’ll inspect it. If we accept the return, you must choose whether we should repair or replace the item, credit your account with the purchase price, or refund you. Keep in mind that not all defects can be repaired, and we may not always have replacement stock available.
A defective item will not be accepted if the item:
• is faulty due to normal wear and tear (that means the normal damage that occurs over time);
• is damaged by you or you didn’t take good care of it;
• is damaged by electrical surges or sea air corrosion (like rust);
• is damaged because you modified it; or
• works as described on our website, but you’re using it for an unintended purpose.
Warranty items
Extended warranties
Some items have extended warranties. So, while you have up to 6 months to return a defective item, certain items may have warranties that extend beyond 6 months. This information will be on the product description page. Please make sure you understand the terms and conditions of those extended warranties.
Here’s how we deal with extended warranty returns:
• You must log your return with us as soon as possible if an item becomes defective more than 6 months after delivery.
• We’ll help you return the item to the supplier for free.
• The supplier will then inspect the item and decide whether to accept the return. They may charge you an evaluation fee.
• If the supplier accepts the return and offers to repair or replace the item and this takes longer than 21 days from when the item is received at the supplier’s returns evaluation facility, we’ll offer you credit or a refund directly from .
Direct warranties
Some items have manufacturer warranties. With a manufacturer warranty, the manufacturer handles the return of any defective items themselves.
When you log the return of a defective item with a manufacturer warranty, you will receive the contact details of the relevant manufacturer. You must then contact that manufacturer directly.
Bundles
Here is how we handle returns for bundles:
A Bundle Deal
is an assortment of items that or you combine into a single bundle (as described on our website). You may return a whole Bundle Deal or any of the items in the bundle to us. If we accept your return, we will credit your account with the price you paid (after any applicable discounts have been applied).
A Pre-packed Bundle
is an assortment of items that a supplier combined into a single unit. Unless we say otherwise, you can only return a Pre-packed Bundle if you return all the items that formed part of that bundle to us. We may refuse the return if you only send back some of the items.
Digital items
You can only return digital items (such as electronic vouchers, gaming codes, online course codes, or other digital downloads) if they are defective. You must let us know as soon as possible, but within 6 months of delivery, if you have trouble using a digital item or if the digital item is defective (such as missing pages or when the code does not work).
We will investigate the problem and, if you qualify for a return, you can choose if you want a replacement or a refund.
Items that store data
If you return an item that stores data, you will have to give us your unlock codes or passwords – we just want to assess your return. If you decide not to provide us with access, we can refuse your return because it’s the only way we can assess your device.
When assessing your return, we might need to perform a factory reset which means that you could lose the data on your device. Please ensure that you’ve made backups.
Wrong item returned
You must return the correct item. Please contact us immediately if you have returned the wrong item because we dispose of incorrect returns. We cannot guarantee that we will find your item and unfortunately, we will not pay for lost items. If we find it, you will have to collect it.
Taking back your item
If we reject your return, we will send the item back to you. If we can’t deliver the item to you within 30 days of its return having been rejected, for example because you are unavailable or you refuse delivery, we will consider the item abandoned and may dispose of it.
Collection or delivery
When you log a return you can select your return method. We can either arrange to collect the item from you, or you can return it to any pickup point. If you choose to return the item to a pickup point you must do it within 7 days of logging the return.
We must collect large items and alcohol – you don’t have the option to return them to our pickup points.
Non-returnable items
Items you cannot return are marked as non-returnable on the product description page. There are exceptions, such as if we delivered the wrong item, if the item arrives damaged on delivery, or if it is defective. If you’re unsure whether your return will be successful, please contact us and we can figure it out together. For example,
For health and safety reasons we won’t accept returns of:
• intimate items, underwear, swimwear and jewellery
• foodstuff, beverages or other items intended for everyday consumption
If you can download or open it, you can’t return it:
• digital items, such as electronic vouchers, gaming codes or other digital downloads
• audio or video recordings or computer software that has been unsealed
• books and periodicals (magazines, newspapers, journals)
If you put your name on it, it’s yours forever:
• any item that has been personalised for you or made to your specifications
Exchanges
Got the size or colour wrong? You can exchange clothing, sportswear, and shoes for a different size or colour.
Credit and refunds
When you log your return, you can choose whether we must credit your account, refund you the same way you paid, or replace the item.
If your return is accepted and you want us to credit your account, we will load your credit within 2 business days after your return is accepted. You will have 3 years to use that credit. If you don’t use your credit within 3 years or ask us for a refund during this time, you will lose that credit (yup, we can’t imagine that being a problem either).
If you want us to refund you, we will refund you the same way you paid. Funds can take 3 to 5 business days to reflect in your account and are subject to your bank or payment provider’s processing times. If your original payment method is not available, we will ask you for your bank details which we will have to verify before we can refund you. This could take a little longer than 5 days.
If you made a donation with your purchase, we’ll subtract that amount from your refund or credit amount.
If you paid with a coupon or voucher
If you paid for your items with a voucher and you want to return or cancel your whole order or some of the items in your order, we’ll load the value of the voucher you used as non-refundable credit on your account.
For example, if you used a R100 voucher to buy a R500 item that you return, we’ll load the R100 onto your account as non-refundable credit, and you can choose whether we credit your account or refund you the remaining R400.
If you paid with a coupon and you want to return or cancel your whole order or some of the items in your order, we will issue a new coupon with the coupon value you spent, and that coupon will have its own terms and conditions that may differ from the terms and conditions of your original coupon.